Thanks for shopping at cookiecrumbs.

If you are not entirely satisfied with your purchase, we're here to help.

We at Cookiecrumbs strive to create Malaysia's best NYC cookie. Therefore, we aim to provide only the best quality products to meet customer expectations. In the event that your order has been incorrectly delivered or the order is incomplete, we will provide you a replacement on our cost or a partial refund for the missing item.

Please bear in mind that we do not provide returns or refunds for order cancellations due to customer’s change of mind.

Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If in any event, you receive a refund, the cost of return shipping will be deducted from your refund.

Once an order is made, the customer is responsible to ensure the recipient's address and contact are correct and it is essential that during delivery, someone is in to receive the products. Customers are responsible for paying the shipping cost for any second attempt of shipment.



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